At 6ixens, we value your satisfaction and aim to make your shopping experience as smooth as possible. This Returns and Refund Policy outlines your rights and our responsibilities when it comes to returning products and requesting refunds, in compliance with consumer protection standards in the United States, United Kingdom, Australia, and Europe.
Return Policy
Eligibility for Returns
You may return an item if:
You notify us within 14 days of receiving your order.
The item is unused, unworn, and in its original packaging.
All tags, hygiene seals, and labels are intact.
The product is not part of our non-returnable items list (see below).
To initiate a return, contact our support team at support@6ixens.com with:
Your order number
The item(s) you wish to return
The reason for your return
A clear photo (if damaged or defective)
We will respond with return instructions within 24–48 business hours.
Non-Returnable Items
Due to hygiene and safety standards, we do not accept returns on the following:
Lingerie, bodysuits, or intimate wear
Beauty or skincare products (if opened)
Gift cards or digital products
Clearance or Final Sale items (clearly marked at purchase)
Refund Policy
How Refunds Work
Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be:
Processed back to your original payment method
Completed within 5–7 business days
If your refund is delayed, check with your bank or card issuer—it may take additional time to post the refund to your account.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color:
Return the original item following our return process.
Place a new order for the desired item.
Store Credit Option
Prefer store credit? Let us know during your return request. We’ll issue a digital credit you can use on your next purchase.
Damaged or Incorrect Items
If your item arrives damaged, defective, or not what you ordered:
Contact us within 7 days of delivery at support@6ixens.com
Include your order number, description of the issue, and clear photos
We will:
Cover the return shipping (if needed)
Offer a replacement, refund, or store credit, based on your preference
Return Shipping
Unless the return is due to our error (damaged, incorrect, or defective items), return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service to avoid delays or lost packages.
Late or Missing Refunds
If your refund hasn’t been received after 7 business days:
Double-check your bank or credit card account.
Contact your payment provider—it may take time before the refund officially posts.
Still concerned? Email us at support@6ixens.com and we’ll look into it.
Return Address
Return addresses vary based on your region and fulfillment center. Once your return is approved, we will provide the correct return address.
Contact Us
If you have questions about our Returns and Refund Policy, please don’t hesitate to reach out.
📧 Email: support@6ixens.com
🌐 Website: www.6ixens.com
