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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: 6ixens marketplace provides the ability to track the status of an order by tracking number.

Ordering & Payment

How do I place an order on 6ixens.com?

Simply browse our catalog, add your preferred items to the cart, and proceed to checkout. Once you fill in your shipping and payment details, you’ll receive an order confirmation email instantly.

What payment methods do you accept?

We accept major credit and debit cards, mobile money, PayPal, and other secure payment gateways displayed at checkout.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within a short time after placing it—before it’s shipped. Contact our support team immediately for assistance.

How do I know if my payment was successful?

You’ll receive an automatic email confirmation once your payment goes through. You can also view your payment status under “My Orders” in your account.

Is it safe to use my credit or debit card on your website?

Absolutely. 6ixens.com uses encrypted and PCI-compliant payment systems to ensure your personal and financial information stays completely secure.

After sales

How can I track the status of my order or delivery?

After your order ships, we’ll send a tracking number and link via email or SMS. You can also log into your account and check your order history.

What should I do if I receive the wrong or damaged item?

Please contact us within 48 hours of delivery with clear photos of the item. Our team will review your case and arrange a replacement or return.

Do you provide product installation or setup assistance?

For eligible products, we offer installation guides or can connect you to authorized service partners. Contact support for more details.

How can I contact customer support after purchasing?

You can reach us anytime via email, live chat, or our contact form. Our support team is always ready to help resolve any post-purchase issues.

Are product warranties handled by 6ixens.com or the manufacturer?

Most products are covered by the manufacturer’s warranty. However, we assist you through the warranty claim process for a smooth experience.

Refund

What is your return and refund policy?

We accept returns within 7–14 days of delivery for most items, as long as they are unused, in original packaging, and meet our return guidelines.

How long does it take to process a refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item. You’ll be notified once your refund is completed.

Are shipping fees refundable if I return an item?

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

What items are not eligible for return or refund?

Items like software, digital downloads, hygiene products, or customized goods cannot be returned unless they arrive damaged or defective.

When will I receive my order?

Items like software, digital downloads, hygiene products, or customized goods cannot be returned unless they arrive damaged or defective.

How do I initiate a return or refund request?

Simply log into your 6ixens.com account, go to “My Orders,” select the item, and click “Request Return.” Our team will guide you through the process.