Last Updated: [11/10/25]

, At 6ixens.com, we want you to be completely satisfied with your purchase. If you’re not, please review our policy below for guidance on returns and refunds.

1. Eligibility for Returns

  • Items must be returned within 7–14 days of delivery.
  • Products must be unused, undamaged, and in original packaging.
  • Certain items (e.g., digital goods, hygiene products, software) are non-returnable unless defective.

2. Return Process

  • Log in to your 6ixens account.
  • Go to “My Orders” and select “Request Return.”
  • Our support team will provide return instructions and shipping details.
  • Ship the product back with the provided reference.

3. Refunds

  • Once we receive and inspect the returned item, we’ll notify you of approval or rejection.
  • Approved refunds are processed within 5–10 business days via your original payment method.
  • You’ll receive a confirmation email once your refund has been issued.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check with your bank or payment provider before contacting us at support@6ixens.com.

5. Exchanges

We only replace items if they are defective or damaged. Contact us immediately upon receiving such items to initiate an exchange.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
  • Original shipping fees are generally non-refundable.

7. Cancellations

Orders can only be canceled before shipment. Once an item has shipped, it must go through the return process.

8. Contact Us

For questions regarding refunds or returns, reach out to us at:
📧 returns@6ixens.com