Shipping Policy

Shipping & Delivery

Last updated: August 21, 2026

Thank you for shopping with 6ixens. We want your furniture, home décor, lighting, outdoor living products and other home essentials to reach you safely and with clear expectations throughout the delivery process.

This Shipping Policy explains how order processing, shipping, tracking and delivery work when you shop at 6ixens.

Order Processing

After you place an order, you’ll receive an order confirmation at the email address provided during checkout.

Orders require processing before shipment. Processing times may vary depending on the product, availability, fulfillment location and other factors.

Some orders containing multiple products may arrive in separate shipments.

Once an order enters processing or fulfillment, we may not be able to change or cancel it. If you need assistance, please contact us as soon as possible after placing your order.

Shipping Destinations

6ixens currently ships to eligible addresses within the United States.

Shipping availability may vary by product and destination. Certain furniture, oversized products or other items may not be available for delivery to every location.

Available shipping options and restrictions will be displayed during checkout where applicable.

Important: If you’re currently shipping beyond the U.S., we’ll change this. Don’t publish “United States” unless that’s actually your fulfillment territory.

Shipping Costs

Shipping costs, where applicable, are calculated based on factors such as the product, destination, package size, weight and available delivery method.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

If 6ixens offers a free-shipping promotion, any applicable minimum purchase amount, geographic restrictions or product exclusions will be stated with the offer.

Important change to your current website

I noticed your header currently says:

“Free shipping for all orders of $1,300”

Don’t leave that claim there unless it is genuinely how your shipping works across the applicable products. Your website, checkout and Google Merchant Center shipping information should agree.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfillment location and shipping carrier.

Where available, estimated delivery information will be provided during checkout, in your order confirmation or when your order ships.

Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Furniture and oversized products may require additional processing or transit time.

Order Tracking

When tracking information becomes available, we’ll send it to the email address associated with your order.

Carrier tracking information may take up to 48 hours to update after a shipping label has been created.

You can also visit our Track Order page to check available tracking information.

Track Your Order →

Do not discard damaged products or packaging until your claim has been reviewed.

Furniture & Oversized Item Delivery

Furniture, outdoor living products and other large or heavy items may require different shipping or delivery arrangements than standard parcels.

Depending on the product, delivery may be handled by a parcel carrier, freight carrier or specialized delivery provider.

Some oversized deliveries may require the customer to be available to receive the shipment. Where an appointment or signature is required, the carrier may contact you using the information provided with your order.

Unless specifically stated otherwise on the product or delivery information, customers should not assume that delivery includes assembly, installation, room-of-choice placement or removal of existing furniture.

Multiple Shipments

If your order contains multiple products, they may be fulfilled from different locations and arrive separately.

You may therefore receive more than one shipment and more than one tracking number for the same order.

You will not be charged again simply because an order is divided into multiple shipments.

Shipping Delays

We work to provide accurate delivery information, but delays can occasionally occur due to weather, carrier disruptions, high-volume periods, supply-chain issues, address problems or circumstances outside our reasonable control.

If tracking shows a significant delay or you believe your shipment may be lost, please contact us so we can help investigate.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your purchase.

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing an order, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Damaged Packages or Products

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective or incorrect, contact 6ixens Customer Support promptly and provide:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where applicable

Please retain the product and packaging while your claim is being reviewed.

For additional information, see our Returns & Refunds Policy.

Contact 6ixens Customer Support →

Have your order number available so we can assist you more quickly.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, first check around the delivery location and with household members, neighbors or building management where appropriate.

If the shipment still cannot be located, contact us with your order number and tracking information so we can assist with the next steps.