Returns & Refunds Policy

Shipping & Delivery

At 6ixens, we want your furniture, décor and home essentials to arrive safely and with clear expectations about delivery.

Shipping times and delivery options may vary depending on the product, destination, size and fulfillment location. Available shipping information is provided during checkout or in your order confirmation where applicable.

Once your order ships, tracking information will be sent to the email address associated with your order.

Order Processing

Orders may require processing time before shipment. Processing and delivery estimates can vary by product, particularly for furniture, oversized items and products shipped from different fulfillment locations.

Once an order has entered processing, we may not be able to modify or cancel it.

Tracking Your Order

Once tracking becomes available, we’ll send you the tracking details by email. Please allow up to 48 hours for a carrier’s tracking system to update after your shipment has been processed.

Track Your Order →

Returns

We want you to be confident when shopping at 6ixens.

Return eligibility may vary depending on the product. To request a return, contact our customer support team within the applicable return period shown for your order or product.

Returned products generally need to be unused, in their original condition and, where reasonably possible, in their original packaging.

Important: Do not return an item to the manufacturer or an address shown on the original shipping label unless instructed to do so by 6ixens. Contact us first so we can provide the correct return instructions.

Items That May Not Be Returnable

Certain products may be excluded from returns, including personalized or custom-made products, clearance/final-sale merchandise, opened hygiene-sensitive products, gift cards and other items identified as non-returnable at the time of purchase.

Product-specific restrictions will apply where stated.

Damaged, Defective or Incorrect Items

If your furniture or home product arrives damaged, defective or different from what you ordered, contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging if the item arrived damaged

Our team will review the information and provide the appropriate next steps.

Do not discard damaged products or packaging until your claim has been reviewed.

Order Cancellations

Need to cancel an order? Contact us as soon as possible.

We’ll make every reasonable effort to accommodate your request. However, once an order has entered processing, fulfillment or shipment, cancellation may no longer be possible.

If the order has already shipped, the applicable return process may need to be followed instead.

Refunds

Once an eligible return is received and inspected, we’ll notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges and return shipping costs may be non-refundable except where required by law or where the return results from an error on our part.

Large & Oversized Furniture

Some furniture and oversized home products may have special delivery and return requirements due to their size, weight or shipping method.

Before returning a large item, contact 6ixens Customer Support for instructions. Return shipping or restocking costs may apply where disclosed and permitted.

Do not arrange an independent return shipment before contacting us.

This section is particularly important for 6ixens because we’re moving heavily into furniture and outdoor products.